Privacy Policy

Ms Jay Beauty Care (“Ms Jay Beauty Care”, “we”, “us” or “our”) respects the privacy of our clients, customers and website visitors.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, purchase our beauty and skincare products, book or receive treatments, contact us, subscribe to our communications or otherwise interact with Ms Jay Beauty Care.

We are committed to handling personal information responsibly and in accordance with applicable laws of Botswana, including the Data Protection Act, 2024.

By using our website and providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with us, we may collect:

Personal and Contact Information

• Full name
• Telephone number
• Email address
• Billing and delivery address
• Account or login information, where applicable

Order and Transaction Information

• Products purchased
• Treatments or services booked
• Order history
• Appointment history
• Payment status and transaction references
• Delivery or collection information

We do not intentionally store full debit or credit card details where payments are processed securely by an independent payment service provider.

Where necessary to safely provide beauty, skincare or body treatments, we may request information such as:

• Skin concerns and skin type
• Allergies and sensitivities
• Relevant medications
• Previous treatments
• Contraindications
• Relevant health or medical information
• Treatment consultation records
• Before-and-after photographs, where appropriate and with the required permission

Because some of this information may be sensitive personal data, we take additional care in how it is collected, accessed, used and stored.

Please provide accurate information during consultations. Information requested about your health is intended to help us determine whether a treatment may be suitable or whether additional professional medical advice may be required.

We may use personal information to:

• Process and fulfil product orders
• Arrange deliveries or collections
• Process payments
• Book, confirm, reschedule and manage treatment appointments
• Conduct treatment consultations
• Assess possible treatment contraindications
• Maintain appropriate treatment and client records
• Provide treatment aftercare information
• Respond to questions, complaints and customer-service requests
• Contact customers about their orders or appointments
• Manage memberships, packages, promotions or loyalty programmes
• Improve our products, treatments, services and website
• Maintain the security of our website and business systems
• Maintain accounting, tax and business records
• Comply with applicable legal and regulatory requirements
• Send marketing communications where permitted by law and/or with appropriate consent.

When you purchase products through our website, we may collect information necessary to complete your transaction, including your name, contact details, delivery address, order details and payment-related information.

Your information may be shared with service providers involved in completing your order, such as payment processors, delivery or courier companies and website/e-commerce service providers.

These parties should receive only information reasonably necessary to perform the relevant service.

When you book a treatment through our website, WhatsApp, telephone, social media or at one of our branches, we may collect personal information required to manage your appointment.

Certain treatments may require additional consultation information before treatment is performed.

Booking a treatment does not automatically mean that a client is suitable for that treatment. Ms Jay Beauty Care may require consultation or assessment before proceeding.

For certain treatments, photographs may be taken to document treatment progress and maintain appropriate client records.

Treatment-record photographs will not automatically be used for advertising.

Where we wish to use identifiable before-and-after photographs, videos, testimonials or other client content for marketing, social media, our website or promotional materials, we will obtain appropriate permission or consent.

Refusing marketing consent will not prevent a client from receiving a treatment.

Where permitted, we may contact you about Ms Jay Beauty Care products, treatments, promotions, events, new services and special offers.

Marketing may be sent through channels such as email, SMS or WhatsApp where appropriate.

Where marketing relies on your consent, you may withdraw that consent at any time.

You may also unsubscribe using any available unsubscribe facility or contact us and ask to be removed from our marketing list.

Our website may use cookies and similar technologies to operate the website, remember user preferences, understand website usage, improve performance and support analytics or advertising.

Some cookies may be necessary for website functionality, including shopping-cart, checkout and security functions.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

We do not sell or rent customers’ personal information.

We may share information where reasonably necessary with trusted service providers such as:

• Website and e-commerce providers
• Payment processors
• Banks and payment gateways
• Delivery and courier providers
• Booking and customer-management systems
• IT and website-support providers
• Accounting or professional advisers
• Marketing or communication platforms, where appropriate

We may also disclose information where required by law, court order, regulatory authority or other lawful process.

Where service providers process personal information on our behalf, we expect appropriate privacy and security safeguards to be maintained.

Some of the technology, website, payment, communication, cloud-storage or other service providers we use may process or store information outside Botswana.

Where personal information is transferred outside Botswana, we will take reasonable and legally required measures to ensure that the information receives appropriate protection.

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, accidental loss, misuse or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their website account passwords and login information confidential.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining treatment records, resolving disputes, maintaining business and financial records, and complying with legal obligations.

When information is no longer reasonably required, it may be securely deleted, destroyed or anonymised in accordance with applicable requirements.