Terms of Service

Ms Jay Beauty Care provides beauty, skincare, spa and related services and sells beauty, skincare and personal-care products.

Treatments and products displayed on our website may be subject to availability.

We reserve the right to update our treatment menu, products, packages, prices and operating arrangements from time to time.

When placing an order, customers are responsible for providing accurate information, including:

• Full name
• Telephone number
• Email address where required
• Delivery or collection details
• Correct product selections and quantities
• Accurate payment information

An order may be declined or cancelled where a product is unavailable, payment has not been successfully completed, an obvious pricing or website error has occurred, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been received, any amount properly due for refund will be processed in accordance with our applicable policies and Botswana law.

Prices displayed on our website are stated in Botswana Pula (BWP/P), unless otherwise indicated.

Customers must pay the price displayed or confirmed at the time of purchase, together with any applicable delivery charges or other charges disclosed before completion of the transaction.

Payment must be successfully received or otherwise confirmed before products are dispatched or treatments confirmed where advance payment is required.

We aim to provide accurate descriptions, photographs, ingredients, sizes and other product information.

Packaging, colour or appearance may occasionally differ slightly from website photographs without materially changing the product.

Customers are responsible for reading product instructions and following recommended usage.

If you have known allergies, sensitivities or medical concerns, please review the ingredients carefully and seek appropriate professional advice where necessary.

Treatment bookings are subject to availability.

Certain treatments may require:

• Consultation
• Skin analysis
• Completion of a consultation form
• Disclosure of relevant medical information
• Consent forms
• A deposit or advance payment
• Parental or guardian consent where applicable

A successful online booking does not necessarily confirm that a particular treatment is suitable for you.

Ms Jay Beauty Care may postpone, modify or decline to perform a treatment where there is a reasonable health, safety or treatment-related concern.

Clients must provide accurate and relevant information before receiving treatments.

This may include information concerning:

• Allergies
• Skin sensitivities
• Pregnancy
• Medication
• Recent procedures
• Existing skin conditions
• Previous adverse reactions
• Medical conditions relevant to the requested treatment

Failure to disclose relevant information may affect treatment safety and results.

Beauty and skincare treatment results vary between individuals.

Photographs, testimonials and before-and-after examples shown on our website or social-media platforms illustrate individual experiences and do not guarantee identical results for every client.

Some concerns may require a course of treatments together with appropriate home care and maintenance.

Ms Jay Beauty Care does not guarantee a particular cosmetic outcome unless expressly stated in writing.

Clients are responsible for following the aftercare instructions provided following a treatment.

This may include avoiding certain skincare products, sun exposure, heat, exercise or other activities for a specified period.

Failure to follow recommended aftercare may affect treatment results or increase the likelihood of unwanted reactions.

Clients should contact Ms Jay Beauty Care promptly if they experience an unexpected reaction following a treatment.

Some appointments may require a deposit or full advance payment.

Any applicable cancellation period, rescheduling conditions and consequences of a late cancellation or no-show will be communicated during the booking process or set out in our Booking & Cancellation Policy.

Where a client arrives late, the treatment may need to be shortened, rescheduled or cancelled if there is insufficient time to safely complete the service without affecting subsequent appointments.

Product returns, exchanges and refunds are governed by our Returns, Refunds & Exchanges Policy.

For hygiene and safety reasons, opened or used skincare, cosmetic and personal-care products may not ordinarily be returned simply because a customer changes their mind.

This does not affect any rights a customer may have where goods are defective, incorrectly supplied or otherwise fail to meet applicable legal requirements.

Packages, memberships and prepaid treatment programmes may have specific conditions relating to:

• Payment
• Validity periods
• Included treatments
• Appointment availability
• Cancellations
• Transfers
• Promotional pricing

Any special conditions applicable to a particular package will be communicated at or before purchase.

Where treatments have already been used from a package, any refund or adjustment request will take account of the services already received and applicable law.

Promotions, competitions, discounts and special offers may be subject to:

• Specific start and end dates
• Limited availability
• Selected products or treatments
• Selected branches
• Appointment availability
• Advance payment requirements
• Individual promotional conditions

Unless expressly stated otherwise, discounts and promotional offers cannot necessarily be combined.

We reserve the right to correct genuine promotional or pricing errors, subject to applicable consumer law.

Gift vouchers, where offered, are subject to the conditions displayed or communicated when purchased.

Gift vouchers cannot ordinarily be exchanged for cash except where required by law.

Clients are responsible for keeping voucher information secure.

Delivery times displayed or communicated are estimates unless expressly guaranteed.

Delays may occur because of courier services, weather, public holidays, incorrect addresses or circumstances outside our reasonable control.

Customers must provide accurate delivery information.

Where an order is returned because the customer supplied incorrect or incomplete delivery information, additional delivery charges may apply before redelivery.

Where customers create website accounts, they are responsible for maintaining the confidentiality of their login details and password.

Please contact us promptly if you believe your account has been accessed without authorisation.

Unless otherwise stated, the Ms Jay Beauty Care name, branding, website content, product photographs, graphics, treatment descriptions and original marketing materials belong to Ms Jay Beauty Care or are used with appropriate permission.

Website content may not be copied, reproduced, republished or commercially used without prior permission, except where permitted by law.

You may not use our website to:

• Commit fraud or other unlawful activity
• Attempt unauthorised access to our systems
• Introduce viruses or malicious software
• Interfere with website security
• Submit false or misleading information
• Abuse payment or promotional systems
• Infringe our intellectual-property rights or those of another person

We may restrict access where there is reasonable evidence of fraudulent, unlawful or abusive activity.

Personal information collected through our website, online store, treatment bookings and consultations is handled in accordance with our Privacy Policy and applicable Botswana data-protection requirements.

Treatment consultations may involve health-related or other sensitive personal information where reasonably necessary to assess treatment suitability.

Our website may use third-party services including payment gateways, booking platforms, courier providers and external website services.

Where customers interact directly with an independent third-party provider, that provider’s own terms and privacy practices may also apply.

To the extent permitted by law, Ms Jay Beauty Care will not be responsible for losses arising solely from circumstances outside our reasonable control, misuse of products contrary to instructions, failure to disclose relevant treatment information, or failure to follow reasonable aftercare instructions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including any mandatory consumer rights available under Botswana law.

We may update these Terms from time to time to reflect changes to our website, products, treatments, business practices or legal requirements.

The latest version will be published on our website with an updated effective date.

These Terms are governed by the laws of the Republic of Botswana.

Any dispute relating to these Terms, our website, products or services will be handled in accordance with applicable Botswana law and the jurisdiction of the appropriate Botswana courts or dispute-resolution authorities.

For questions regarding these Terms, online orders, products or treatments, please contact:

Ms Jay Beauty Care

Gaborone Branch

Remmogo Crossing Mall

Gaborone, Botswana

Francistown Branch

Toro Junction Mall

Francistown, Botswana

Telephone/WhatsApp: +267 75120892

Email: [Insert official Ms Jay Beauty Care email address]

Last Updated: 22 September 2026