Shipping & Delivery Policy

Ms Jay Beauty Care offers delivery of products within Botswana.

Delivery availability and charges may vary depending on the customer’s location.

International shipping is not currently guaranteed and, where available, will be confirmed separately before an order is processed.

Orders are processed after successful payment has been received and confirmed.

We aim to process orders as quickly as reasonably possible. Orders placed on weekends or public holidays may be processed on the next business day.

During promotions, product launches, public holidays or periods of high order volumes, processing may take longer.

Estimated delivery times depend on the customer’s location and the courier or delivery service being used.

Delivery times provided during checkout or communicated by Ms Jay Beauty Care are estimates unless expressly stated otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, weather, road conditions, public holidays or other unforeseen circumstances.

Delivery charges are calculated according to the customer’s location, delivery method and, where applicable, parcel size or weight.

The applicable delivery charge will be displayed during checkout or communicated to the customer before the order is dispatched.

Unless a promotion specifically states otherwise, delivery charges are separate from the price of the products purchased.

Where the option is available, customers may choose to collect their orders from a designated Ms Jay Beauty Care branch.

Customers will be notified when their order is ready for collection.

Please do not travel to collect an online order until you have received confirmation that it is ready.

Collection may be available from:

Gaborone Branch

Remmogo Crossing Mall

Gaborone, Botswana

Francistown Branch

Toro Junction Mall

Francistown, Botswana

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• Correct telephone number
• Delivery address
• Town/city or village
• Any additional information reasonably required to locate the delivery address

Please check your information carefully before completing your order.

Ms Jay Beauty Care will not be responsible for delivery delays caused by incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us because of an incorrect address, unsuccessful delivery caused by incorrect customer information, or failure to collect the parcel, the customer may be required to pay an additional delivery fee before the order is resent.

Customers should ensure that someone is available to receive the parcel at the delivery address where required.

Where the courier is unable to complete delivery, the courier’s redelivery or collection procedures may apply.

Additional delivery charges resulting from repeated unsuccessful delivery attempts may be payable by the customer where appropriate.

Where tracking information is available, it may be provided to the customer after the order has been dispatched.

Tracking availability depends on the courier or delivery service used.

Please inspect your parcel as soon as reasonably possible after receiving it.

If your parcel or products arrive damaged, please contact Ms Jay Beauty Care promptly and provide:

• Your name
• Order number or proof of purchase
• Photographs of the damaged parcel
• Photographs of the affected product(s)
• A brief description of the problem

Please retain the original packaging until the matter has been assessed.

Eligible damaged or defective products will be handled in accordance with our Returns, Refunds & Exchanges Policy and applicable Botswana law.

If you receive the wrong product or an item is missing from your order, please contact us promptly after receiving the parcel.

We will review the order and, where an error occurred on our side, take reasonable steps to correct it.

If an order appears to have been lost during delivery, please contact us so that we can investigate with the relevant courier or delivery provider.

A replacement or refund, where applicable, will be considered after the circumstances have been investigated and in accordance with applicable law.

Ms Jay Beauty Care will make reasonable efforts to ensure orders are dispatched promptly.

However, we cannot guarantee delivery dates where delays are caused by circumstances outside our reasonable control.

If there is a significant known delay affecting your order, we will make reasonable efforts to communicate with you.

If you need to change your delivery address or other order information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address or redirect the parcel.

Additional courier charges may apply where a customer requests a change after dispatch.

Returning a product is separate from the original delivery process.

Products eligible for return, replacement or refund are subject to our Returns, Refunds & Exchanges Policy.

Unless required by law or the return resulted from an error by Ms Jay Beauty Care, return-delivery costs may be the customer’s responsibility.

International shipping may be introduced or offered on selected orders.

Where international delivery is available, additional shipping charges, customs duties, import taxes or other charges may apply.

Unless otherwise agreed, the customer will be responsible for customs duties, import taxes and other destination-country charges.

For questions about an order, delivery or collection, please contact:

Ms Jay Beauty Care

Telephone/WhatsApp: +267 75120892 / +267 71430758

Gaborone: Remmogo Crossing Mall, Gaborone, Botswana

Francistown: Toro Junction Mall, Francistown, Botswana

When contacting us about an existing order, please provide your name and order number so that we can assist you efficiently.

Last Updated: 22 September 2026

Ms Jay Beauty Care reserves the right to update this Shipping & Delivery Policy from time to time. Nothing in this policy limits any rights customers may have under applicable Botswana law.